SITE HELP

General Site Navigation:

The site is designed to be very user friendly. Clicking each navigation button in the left hand pane will take you to the corresponding area of the site.

Help With Products:

We attempt to make our product descriptions as detailed as possible. If you have questions about any of our products, please email us at store@bartpublishing.com.

Frequently Asked Questions:

Here is a list of questions that we often receive, along with the corresponding answer. Please scroll down to see the full list of FAQs.

Q. I placed on online order for one of the PDF versions of your products. Why didn't I get a download link immediately?
A. We validate all of our orders and payments. Therefore, you should receive your PDF product via email within 12 hours of the PayPal payment receipt.

Q. I don't want to order online. Can I order your products using regular postal mail?
A. Yes, simply click the "Printable Order Form" button on the left hand pane. Print the order form on your printer, fill out the quantities of product(s) you wish to order, fill in the total price, and mail the form to us (along with your check). Our postal address is shown in the left hand pane and on the printable order form.

Q. Is your online ordering secure?
A. Yes. We use Paypal to process our online orders, so your credit card information is protected by the most advanced security technologies available. Paypal is an industry leader in secure online payments.

Q. Do I need a Paypal account to place an online order?
A. No. We use Paypal as the payment processor to ensure that your account information is secure, but the Paypal checkout process will allow you to enter your shipping and payment information without signing in as a Paypal user. If you are a Paypal user, you can login to Paypal during the checkout process and your existing payment information within Paypal will be used to process the transaction.

Q. What is the difference between the "20% Off Special" price and the "PDF" price?
A. The "20% Off Special" price is the current website advertised price for our printed books and systems (i.e. the paper copies). The "PDF" price is the electronic price--instead of receiving a printed product in via postal mail, you will receive an electronic "PDF" version in your email box. "PDF" stands for Adobe Portable Document Format and is an industry standard for electronic documents. You can read it on your computer, or print a copy on your home printer.

Q. I want to order a "PDF" version so I don't have to wait for postal shipping, but I'm unsure if my computer can read the file. Can you help me?
A. The Adobe PDF reader is free and available at the Adobe website: Free Adobe PDF Reader. Unfortunately, we cannot provide personal technical support for installing/configuring the Adobe Reader. However, the installation process is fairly straightforward, and the Adobe Reader is already preinstalled on a majority of home computers.

Q. How is my product shipped? What are your shipping charges? How long does it take for shipping?
A. If you purchase a printed book or system, your order is shipped FREE via USPS Priority Mail. We make every attempt to process your order quickly, and the shipping time depends on the USPS delivery time from our NY location to your city/state. If you purchase a "PDF" version of one of our products, your purchase is delivered to you FREE via the email account you provide to us. We will email you the PDF version of your product as soon as your order details and payment are verified (usually within 12 hours).

Q. What is your privacy policy? Do you share my personal information with anyone else?
A. We take customer privacy very seriously. We do not share, rent, or sell any of our customer information to anyone. We are handicappers just like you, and we consider your purchase to be a private transaction between you and us.

Q. What if I'm not happy with my purchase?
A. All of our products are backed with our no questions asked, money back guarantee. If for any reason you are not completely satisfied simply return the book in 30 days and we will refund your money. No workout is required and absolutely no questions will be asked - we promise! If you are not happy, we are not happy.

 

Copyright - Bart Publishing - 2019